Bilingual Customer Service Associate (German/English : C2 Level) | Philippines Job at Peak Support LLC, Cambridge, MA

TEV1TmhUWEduZ1VTWFJENEcxa2RoMllxTmc9PQ==
  • Peak Support LLC
  • Cambridge, MA

Job Description

Job Description

Job Description

Description:

Join Peak Support: Where Passion Meets Purpose

At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!

We offer:

  • Competitive compensation and excellent benefits.
  • Comprehensive training and development programs.
  • A fun, inclusive workplace culture.
  • Opportunities for personal and professional growth.

Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.

Apply now and let's start our journey together!

The customer service associate is responsible for providing customer service support according to the scope of work and service level requirements. The successful applicant must be personable, professional, and helpful when working in this position. They interact with customers on a variety of channels such as phone, email, social media, and/or others to ensure concerns are being dealt with.

We’re looking for individuals who have:

  • Strong communication, negotiation, and interpersonal skills in both German and English languages (C2 level).
  • A deep commitment to understanding customer needs and delivering exceptional service.
  • The ability to thrive in a fast-paced, dynamic environment and adjust to changing priorities.
  • The flexibility and willingness to be assigned in a voice, non-voice or blended programs preferrably chat and outbound follow-up calls.
  • The confidence in using CRM systems, email marketing tools, and other sales-related software.
  • The willingness to take part in required initial training.
  • Excellent problem solving skills.
  • Flexibility to work multiple shifts during the weekends or on holidays.
  • The ability to work with minimal supervision.
  • Analytical skills and technical abilities.
Requirements:

To be successful, you must possess the following:

  • Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
  • Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
  • Excellent oral and written communication skills.
  • Collaborates with peers, supervisors, and management to achieve corporate and client goals.
  • Able to adapt to a changing work environment
  • Efficiency in knowing the needs of the customers through thorough assessments of customer needs and pain points to tailor sales pitches and product recommendations.
  • Skill in negotiating terms and pricing with customers to close deals that meet both the client’s and company’s expectations.

Job Tags

Holiday work, Shift work, Weekend work,

Similar Jobs

Aerotek

Picker And Packer Job at Aerotek

 ...onsite position in Rogers,MN. Application Deadline This position will be accepting applications until Jan 1, 2025. About Aerotek: We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled... 

Chicago Artists Coalition

Company Manager Job at Chicago Artists Coalition

 ...approximately $2.1 million, Porchlight is Chicagos award-winning home for music theatre, celebrating the past, present and future of this unique...  ...Please send a cover letter and resume via email to employment-intern@porchlightmusictheatre.org . No phone calls, please. Resumes... 

DH Pace

Business Development Manager-Construction & Building Materials Industry Job at DH Pace

 ...comprehensive line of doors and related door products and services. Business to Business Sales presentations with industrial and commercial businesses owners/managers using a consultative sal Building, Business Development, Manager, Construction, Industry, Materials DH Pace

Geisinger

Caterer (Flex) Job at Geisinger

 ...Job Title: Caterer (Flex) Location: Danville, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GMC Foodservice Operations Team Date Posted: 08/27/2024 Job ID: R-66214 Job Summary Provides... 

Williamson Health

Registered Nurse Labor/Delivery - Full Time Nights Job at Williamson Health

 ...stressful situations. Able to return to work within 1 hour when on call. Workplace Experience: Perinatal Healthcare Delivery Equipment and Skills Training: Standard patient care equipment for services provided. The ability to work well under...