Job Description
Are you ready to enjoy a fulfilling career with a company that values its employees and has been recognized as a top workplace? Imagine working from the comfort of your home while making a difference every day. If this sounds appealing, we'd love to hear from you!
About the Role:
We're looking for enthusiastic Full-Time Customer Service Representatives to assist our customers through phone support. This remote role is available to candidates in the following states: AL, AR, FL, GA, IL, IN, IA, KS, LA, MI, MN, MS, MO, NE, NC, ND, OK, SC, SD, TN, TX, VA, and WI.
What We're Looking For:
Passion for Service: You love delivering exceptional customer service over the phone and enjoy solving problems creatively.
Communication Skills: You possess strong written and verbal communication skills, with a friendly and helpful tone.
Independence: You're self-motivated, able to make independent decisions, and thrive in a remote work environment.
Professionalism: You demonstrate a positive, empathetic demeanor and a genuine commitment to providing an outstanding customer experience.
Tech-Savvy: You're comfortable with technology, can multitask, and have a reliable high-speed internet connection.
Quiet Workspace: You have a dedicated, quiet space at home to work without interruptions.
Bonus Points: Bilingual in Spanish and strong computer skills are a plus.
Your Responsibilities:
Assist Customers: Handle 60-80 incoming calls daily, addressing customer needs with a positive and effective approach.
Problem Solving: Ask the right questions, research options, and provide solutions to ensure customer satisfaction.
Collaboration: Work with our Transportation, Drop Ship, Order Verification, and Technical Support teams to offer accurate and timely information.
Record Keeping: Update customer information in our ERP system to maintain accurate records.
Feedback: Represent the customer's voice, share feedback, and suggest improvements to enhance customer experience.
Additional Details:
Contact Center Hours:
Monday-Friday: 7 AM - 7 PM
Saturday-Sunday: 8 AM - 5 PM
Training: Initial training will be held Monday-Friday, 8 AM - 5 PM CST for the first 10 weeks.
Post-Training Schedule: After training, work Monday-Friday between 10 AM - 7 PM CST and every 4th weekend (Saturday and Sunday). Shifts have flexible start times and include days off during the week.
What We Offer:
Comprehensive Benefits: Health, dental, and vision coverage.
401(k) Plan
Paid Time Off: Including volunteer time.
Employee Discounts
Career Development: On-the-job training, learning & development programs, and tuition reimbursement.
Supportive Environment: We provide the equipment, extensive training, and ongoing support to help you succeed from home. You'll also have opportunities for onsite company events and training as needed.
If you're excited about this opportunity and ready to contribute to a positive and supportive team, apply today!
Employment Type: Full-Time
Salary: $ 75,000.00 Per Year
Job Tags
Full time, Work from home, Flexible hours, Shift work, Sunday, Saturday, Monday to Friday,