Dispatcher - *PLEASE READ REQUIREMENTS BEFORE APPLYING* Job at JR BOLTON SERVICES INC, Buford, GA

TEVDQ2pqWERuQUlXWGhuL0VGRWRnR0VwTkE9PQ==
  • JR BOLTON SERVICES INC
  • Buford, GA

Job Description

Job Description

Job Description

Description:

The Role

  • Evaluate customer calls and match the right technician to every job. 8AM - 5PM, Monday through Friday.

Responsibilities

  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences
  • Manage the whereabouts and needs of every technician in the field.
  • Record results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.
  • Successfully schedule customer appointments for service, maintenance, or any other inquiry.
  • Coordinate installation schedules.

Competencies for Success

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust, diffuse conflict and hold others accountable.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.

Requirements:
  • East coast time zone is STRONGLY preferred if you are applying for the remote position.
  • Experience using Service Titan experience required .
  • Experience working in the HVAC or other service specific industry is required.
  • Must be comfortable making outbound calls and answering inbound calls.

Job Tags

Immediate start, Monday to Friday,

Similar Jobs

Dadeland Animal Hospital

Data Entry Operator Job at Dadeland Animal Hospital

 ...Hospital is seeking a highly detail-oriented and organized Data Entry Operator to join our team on a full-time, remote basis. As a Data...  ...and efficiently enter data into our systems, ensuring high levels of data accuracy and attention to detail. Utilize Microsoft Excel... 

Radford University

University Archivist and Head of Archives & Special Collections | Radford University Job at Radford University

 ...Job Summary: The University Libraries at Radford University seeks a creative, user-oriented University Archivist and Head of Archives and Special Collections to lead our Archives and Special Collections team. This role is essential to preserving and promoting the history... 

WhatConverts

SaaS UX/UI Designer (FULLY REMOTE) Job at WhatConverts

 ...marketers - one place to track all leads. Summary: As we continue to expand, we're on the hunt for a top-performing SaaS UX/UI Designer who will be a key player in taking WhatConverts from 20,000 customers to 200,000 and beyond! Your expertise will help shape the... 

Stellent IT LLC

UI/UX Designer Job at Stellent IT LLC

 ...Title: UI/UX Designer Location: REMOTE Preference will be given to those with aviation systems project experience. Duration: 12-24 months LinkedIn and portfiolio required. Also, copies of degree and certifications needs to submit. Visa: Any as... 

THE CATS' CASTLE

Animal Care Technician Job at THE CATS' CASTLE

Job Description Job Description Cats Castle Cat Hotel is a family owned cats only boarding facility. Cats Castle provides a luxurious alternative to pet sitting. At Cats' Castle, cat care is our number one priority. We always need to make sure that every kitty is...