Job Description

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the team.

Our client is currently seeking a Level 4 Networking Technician to join their team onsite in Chandler, AZ. This Technician will be responsible for providing first level Smart Hands support to second level and third level support teams.

Duties and Responsibilities:

• Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) support of Incident and or Requests

• Providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components

• Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customers

• Participating in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote team for configuration if required and testing connectivity after installation and configuration

• Performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling

• Assisting with material control to ensure all required materials are available to complete the daily work

• Ensuring quality and safety guidelines are followed

• Ensuring ticketed requests are assigned, communicated, and addressed within client SLA

• Performing quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement / repairs as necessary

• Assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA

• Receiving hardware shipments for data center equipment landings

• Validating purchase order accuracy of hardware received

• Unboxing and recycling of materials

• Moving equipment from dock to staging areas and or to DC racks

• Installation or retrofitting of server racks - rail and shelving installation

• Power and network cable installation and cable management

• Scanning and labeling of installed devices (network or server)

• Designating parts identified for spare part stock inventory

• Proper e-waste handling and disposal

• Equipment shipping and receiving as needed

• Providing escort service for vendors / techs

• Performing work request tasks from ServiceNow ticket system

• Working in datacenters, networking rooms

 
Skills and Qualifications:

• Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

• Minimum 4+ years of combined experience in a site support technician and / or infrastructure technician role (or similar experience)

• Minimum 4+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required

• Minimum 4+ years of combined experience working in data centers, labs, or server room environments required

• Network cabling certifications required

  • Belden Certified Cable Installer

  • SYSTIMAX Installation and Maintenance

  • Corning Certified Fiber Installer certifications

  • Panduit

• Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)

• Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems

• Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents

• Able to complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials

• Structured Network Cabling experience

  • Copper: Cat5, Cat5e, Cat6, Connector Types RJ45

  • Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC

• WIFI hardware experience

  • Wireless LAN Controllers

  • Wireless Access Points

• Networking experience

  • IP Addressing, Layer 2 VLAN etc

• Experienced in Ethernet Switching hardware

  • Chassis, Supervisor, Line Cards, Power Supplies etc

  • Transceiver Types – SX, LX, SR, LR etc

• Cable Troubleshooting Knowledge / Experience

  • Fluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR Testing

  • Fluke Aircheck: Wireless Testing

• Strong communication skills when using phone, email, or face to face

• Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)

• Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)

• Must be able to work independently as well as in teams of 3-4 and be flexible

• Must be able to lift 35 lbs. solo

• Must be willing to travel between buildings using personal car / foot

• May be required to walk / sit / stand / crawl / kneel for extended periods

• Must have excellent customer service skills and written / verbal communication skills

• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10

 

 

 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit  .

Job Tags

Holiday work, Remote job, Worldwide, H1b, Flexible hours,

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