Live Chat Agent Job at ALLIANZ HEATING & AIR, Redding, CA

S1UyQ2lUUEhuUVlkWFI3OEVWTVRoV1FnTkE9PQ==
  • ALLIANZ HEATING & AIR
  • Redding, CA

Job Description

We are looking for a skilled and customer-focused Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing exceptional customer service to our clients through live chat support. Your duties will include answering customer inquiries, resolving issues, and providing relevant information about our products and services.

Will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles. You must be able to multitask, prioritize and manage time effectively. Additionally, you must have basic computer skills and proficiency in typing 

 

Responsibilities:

Respond to customer inquiries through live chat support in a timely and efficient manner

Provide accurate information about our products and services

Resolve customer issues and complaints by offering solutions or escalating to the appropriate department

Follow up with customers to ensure their satisfaction

Document all customer interactions and transactions

Collaborate with other team members to improve customer service and support processes

Stay up-to-date with product knowledge, industry trends, and customer service best practices

 

 

Requirements:

High school diploma or equivalent

1+ year of experience in a customer service role

Excellent communication skills, both verbal and written

Strong problem-solving skills and attention to detail

Ability to multitask and prioritize effectively

Basic computer skills, including proficiency in typing and navigating through different software applications

Flexibility to work various shifts, including weekends and holidays

Experience with live chat software and customer service tools is a plus

Job Tags

Holiday work, Full time, Shift work,

Similar Jobs

DCS Corp

Cyber System Security Engineer (CSSE) Job at DCS Corp

 ...of traditional systems engineering with cyber engineering. Knowledge of hardware and software...  ...with air platform or weapons experience who are interested in learning and applying...  ...and adhere to strict information system security guidelines. Strong verbal and written... 

Aramark

Catering Driver -The Morton Arboretum Job at Aramark

 ...Job Description Ginkgo Catering at The Morton Arboretum is looking for responsible catering event drivers to transfer food, beverage, and equipment to and from kitchen and warehouse locations during catering events to needed on-premises venues. This position is... 

First Student Canada

School Bus Driver - Leslieville, Condor, and Stauffer Job at First Student Canada

 ...than all U.S. airlines combined. With a team of highly trained drivers and the industrys strongest safety record, First Student delivers...  ...to 1,100 school districts. We are now hiring School Bus Drivers in Leslieville, Condor, and Stauffer , AB ! Why join... 

Ruby Slipper Restaurant Group

Digital Marketing Manager Job at Ruby Slipper Restaurant Group

 ...Description We are seeking a data-driven and creative Digital Marketing Manager to assume development, hands-on management and...  ...Agency and marketing team to execute playful, entertaining copy for online and off-line use across social media, website and digital advertising... 

OneStaffMedical

Healthcare Recruiter Job at OneStaffMedical

 ...then come be awesome with us! Be bold. Enjoy work again. Let us help. Job Summary : The Travel Nurse & Allied Healthcare Recruiters are valued members of our team and a huge part of our success! Explore the best ways to meet the needs of our traveling nurses...